dublin.purplecloud.com

Customer email and web hosting services

Service	HTTP	HTTPS	FTP	POP/IMAP	SMTP	MySQL	PostgreSQL
Status

auckland.purplecloud.com

Customer email and web hosting services

Service	HTTP	HTTPS	FTP	POP/IMAP	SMTP	MySQL	PostgreSQL
Status

homer.purplecloud.com

Customer email and web hosting services

Service	HTTP	HTTPS	FTP	POP/IMAP	SMTP	MySQL
Status

Delays to Email Delivery on Dublin

Posted: 12:34 Mon 15 Jun 2009
Author: PurpleCloud

Due to SPAM, email is delayed on Dublin. We are doing all we can to fix this and will report back soon.

SPAM Overload on Homer Server

Posted: 14:20 Fri 29 May 2009
Author: PurpleCloud

An enormous volume of email SPAM has arrived on the Homer server, and is severely delaying email delivery.

We are aware of the problem and looking into it currently.

Update: 15:35 Fri 29 May 2009
Author: PurpleCloud

Dear Clients,

The email queue on Homer is significantly delayed due to unprecedented levels of SPAM which were delivered to the server overnight.

The queue is being handled as quickly as the server can possibly manage, unfortunstely there is very little we can do to speed this process up. We estimate that it will take until the end of the day to clear this backlog.

Thanks for your continued patience and please accept our sincere apologies.

Update: 20:29 Fri 29 May 2009
Author: PurpleCloud

The email queue has now recovered, and we have re-enabled inbound email delivery.

Please accept our apologies concerning this. We will be evaluating methods of preventing this happening in future, such as utilising an external spam filtering service which can alleviate such extreme mail volumes on our servers.

Email Delays on Auckland

Posted: 08:43 Thu 28 May 2009
Author: PurpleCloud

There are currently email delivery delays on the Auckland server. We are currently investigating and will post more information shortly.

Reboot of Homer Server

Posted: 19:23 Thu 21 May 2009
Author: PurpleCloud

Homer has been rebooted due to a system problem. It should be back within the next 5-10 minutes. Sorry for any inconvenience caused.

Support Backlog

Posted: 18:10 Thu 21 May 2009
Author: Purple Cloud

Dear Clients,

Due to an overwhelming number of support requests over the past few weeks, we are currently suffering a back log of support requests.

If your support request is urgent, please raise a support ticket on our system and place a subject of "URGENT:" at the beginning of it.

Sorry for any inconvenience caused.

A main outstanding issue involves email delivery issues on the Dublin server. It is our intention to bring online new Plesk servers over the coming weeks and migrate customers from Dublin to these new Plesk servers.

SSL Certificate Expiry

Posted: 17:54 Thu 21 May 2009
Author: PurpleCloud

Our Wildcard SSL Certificate for *.purplecloud.com has expired. We have ordered a new one and will install it when it arrives.

The warning is safe to ignore, your data is still encrypted.

Please accept our apologies for any inconvenience the warning messages may cause you.

Update: 19:24 Thu 21 May 2009
Author: PurpleCloud

Replacement SSL Certificates have been installed on all servers.